The Police Pension Scheme for Staffordshire Police is administered by XPS Administration
Their contact telephone number is 03300 545505.
9am to 5pm, Monday to Friday
If phoning, you will be offered choices to direct your call:
*If you are calling regarding a bereavement. Press 1.
*If you are calling to make a change to your personal details, including your home address or bank account details. Press 2.
*If you are calling to request an estimate of the benefits payable to you or to receive an update on your retirement from the scheme. Press 3.
*If you are calling with regards to anything else. Press 9.
Contact by email: penmail@xpsgroup.com
Contact in writing:
Payroll Dept,
XPS Administration,
PO Box 562,
Middlesbrough,
TS1 9JA
When writing, please include your Payroll Number, National Insurance Number, and Date of Birth.
Your payroll reference has changed – please make a note of your new payroll number from your last payslip, as you will need to quote it if you need to contact XPS.
You may also need this number if you need to contact HMRC along with your NI Number.
They should be notified of the death of a pensioner as soon as possible.
[Anyone needing to notify the death of a pension recipient may find this guide helpful – What to do after the death of a police pensioner ]
Members of the police pension scheme can access their pension account by registering with XPS website for self service.
NEW XPS MYPENSION WEBSITE
As well as launching your new secure member portal, we’ve also improved and modernised the Police Pension Scheme website.
Visit www.mypension.com/police to take a look around.
Accessing MyPension
If you were previously registered for the old secure area of My Own Pension, you can simply verify your account using your existing username. When prompted, enter your existing username and your National Insurance number. Follow the on-screen instructions to set a new password (minimum 14 characters).
If you have any problems verifying your account, setting your password or logging in, just email auroramypension@xpsgroup.com or call +44(0)118 204 9797.
If you weren’t previously registered, and you’d like to register for MyPension now, please get in touch with XPS who will be able to provide you with your temporary registration details.
We hope you enjoy exploring. If you have any questions about the new digital experience, please contact XPS.
(you may need to call and register your email address to your account by phoning first)
You can see a summary of the benefits of signing up for Self Service access on the XPS webpage
New MyPension Portal Summary
